Rachel Dyah Wiastuti, SST.Par., M.M., M.Par., CHE

Job Position

  • Head of Business Hotel Management Program

Publications Profile

Academic Grade & Certification

  • Associate Professor/ Lektor Kepala 400 (SIJALI submission on August 2023, TBA Q1 2024)
  • Assistant Professor/ Lektor 300 (December 2020- April 2023)
  • Instructor/ Asisten Ahli 150 (February 2017- November 2020)
  • Lecturer (September 2016- January 2017)
  • Indonesian Lecturer ID (September 2016)
  • Certified Hospitality Educator (CHE) from American Hotel and Lodging Educational Institute
  • National Certified Lecturer (Sertifikasi Dosen)
  • National Certified Competencies in Front Office (Sertifikasi Kompetensi)
  • National Asesor (Asesor Lembaga Sertifkasi Profesi Perhotelan)

Education Background

  • Master in Tourism (M.Par), Sekolah Tinggi Pariwisata Trisakti/ Institut Pariwisata Trisakti- Indonesia, majoring in Hotel, Lodging and Property
  • Master in Management (M.M), Universitas Sahid- Indonesia, majoring in Marketing Management in Tourism, Indonesia
  • Bachelor of Applied Science in Hotel Management (SST.Par), Sekolah Tinggi Pariwisata Bandung/ Politeknik Pariwisata NHI Bandung- Indonesia, majoring in Hotel Administration

Teaching Expertise

  • Introduction to Hospitality
  • Introduction to Tourism
  • Marketing Management in Hospitality
  • Consumer Behavior in Hospitality

Research Interest

  • Accessible Tourism
  • Accessibility in Hospitality and Tourism
  • Hospitality and Tourism Attributes
  • Sustainability in Hospitality and Tourism
  • Consumer Behavior in Hospitality

Awards

  • Best Peer Review Coordinator 2021 from Bina Nusantara University
  • The 1st Runner Up Best Paper Award at The 5th Friendly City International Conference, Medan, September 11th, 2019
  • Best Peer Review Coordinator 2019 from Bina Nusantara University
  • Best Peer Review Coordinator 2016 from Bina Nusantara University
  • Master Study Grant from DIKTI (Indonesia Government) at Sekolah Tinggi Pariwisata Trisakti period 2015- 2017

Contact

  • Email : rwiastuti@binus.edu

Intellectual Property Right (Hak Kekayaan Intelektual/ HKI from KEMENKUMHAM)

  • Accessible Information at Museum Olahraga Nasional (EC00202015978, 21 Mei 2020)
  • Inovasi Kedai Kopi (EC00202236520, 15 Juni 2022)
  • Post Purchase Behavior For Hospitality (EC002022108061, 16 Desember 2022)

Journal & Proceeding Publications 

Wiastuti, R.D, et al. (2022). Peran Job Stress dan Job Satisfaction Terhadap Turnover Intention Pada Karyawan Restoran . NHI HOSPITALITY INTERNATIONAL JOURNAL, 1(2), 60–67. https://doi.org/10.34013/nhij.v1i2.884. Fullpaper https://journal.stp-bandung.ac.id/index.php/nhij/article/view/884/270

Wiastuti, R.D, et al. (2022). Behavioral Intention and Willingness to Pay Premium for Green Hotel Concept: The Role of Trust and Green Hotel Attributes. International Journal of Sustainable Development and Planning, 17(7). (SCOPUS) Fullpaper https://www.iieta.org/journals/ijsdp/paper/10.18280/ijsdp.170817

Lusyana & Wiastuti, R.D. (2022). Behavioral Intention Pada Aplikasi Pemesanan Makanan Gofood, Grabfood dan Shopeefood. Jurnal Ilmiah Hospitality Management, 13(1), 42- 49. (SINTA). Fullpaper: https://jihm.ipb-intl.ac.id/index.php/JIHM/article/view/214/204

Wiastuti, R.D, et al. (2022). The Role of Food Delivery Application Attributes on Customer Satisfaction and Intention to Reuse. Presented at The 6th International Conference on Information Technology, Information Systems and Electrical Engineering (ICITISEE) by AMIKOM Yogyakarta on 13 December 2022 (SCOPUS)

Wiastuti, R.D, et al. (2022). The Relationship between Convenience Motivation, Attitue and Behavioral Intention of Food Delivery Applications User’s . Geojournal of Tourism and Geosites, 41(2), 548-554. (SCOPUS) Fullpaper: https://www.researchgate.net/publication/361164622_THE_RELATIONSHIP_BETWEEN_CONVENIENCE_MOTIVATION_ATTITUDE_AND_BEHAVIORAL_INTENTION_OF_FOOD_DELIVERY_APPLICATIONS’_USERS

Wiastuti, R.D, Prawira.O & Yulianti.D. (2021). The Influence of Hotel Employee towars Cyberloafing. Journal of Indonesian Tourism, Hospitality and Recreation, 5(1), 65- 73. (SINTA) Fullpaper https://ejournal.upi.edu/index.php/Jithor/issue/view/2514

Wiastuti, R.D & Sunggiardi, D.D. (2021). Pengaruh Social Media Marketing Activities Terhadap Ekuitas Merek di Cyrano Cafe Bogor. Jurnal Ilmiah Hospitality Management, 12(1), 25- 37. (SINTA) Fullpaper: https://jihm.stpbipress.id/index.php/JIHM/article/view/187

Wiastuti, R.D & Sigar, G. (2021). Pengaruh Brand Experience Terhadap Brand Loyalty Pada Restoran. Jurnal Destinasi Pariwisata, 9(2), 322- 328 (SINTA) Fullpaper: https://www.researchgate.net/publication/357768196_Pengaruh_Brand_Experience_Terhadap_Brand_Loyalty_Pada_Restoran

Wiastuti, R.D & Kurnia, J.R. (2021). Atribut Luxury Hotel di Jakarta Berdasarkan Ulasan Digital Pada TripAdvisor. Pringgitan, 2(1) Fullpaper: https://www.researchgate.net/publication/351694773_ATRIBUT_LUXURY_HOTEL_DI_JAKARTA_BERDASARKAN_ULASAN_DIGITAL_PADA_TRIPADVISOR

Lestari, N.L., Anita, T.L., &  Wiastuti, R.D. (2020). The Effect of Web Quality on Visit Intention for Muslim Visitor: Study Case at Grand Indonesia Shopping Mall Jakarta. 2020 International Conference on Information Management and Technology (ICIMTech), 2020, pp. 46-49, doi: 10.1109/ICIMTech50083.2020.9211128. (SCOPUS) Fullpaper: https://www.researchgate.net/publication/344966346_The_Effect_of_Web_Quality_on_Visit_Intention_for_Muslim_Visitor_Study_Case_at_Grand_Indonesia_Shopping_Mall_Jakarta

Wiastuti, R.D., Lestari, N.L., Triana, I., Masatip, A., Ngatemin, N., & Mulyadi, B. (2020). Enhancing Visitor Experiences at Digital Museum Concept in Jakarta. Journal of Environmental Management and Tourism, Volume XI (Fall), 6(46): 1435-1444. DOI: 10.14505/jemt.11.6(46).14 (SCOPUS) Fullpaper: https://www.researchgate.net/publication/344512509_Enhancing_Visitor_Experiences_at_Digital_Museum_Concept_in_Jakarta

Wiastuti, Rachel Dyah., Lestari, Nurul Sukma, Ngatemin, Bejo Mulyadi, & Anwari Masatip. (2020). The Generation Z Characteristic and Hotel Choices. African Journal of Hospitality, Tourism and Leisure, Vol. 9 (1), January 2020, pp 1-14 (SCOPUS) Fullpaper: https://www.researchgate.net/publication/340284189_The_generation_Z_characteristics_and_hotel_choices

Lestari, Nurul Sukma & Wiastuti, Rachel Dyah. (2019). Fostering the Shopping Malls Accessibility to Encourage the Sustainable Tourism. Proceedings of the 2nd International Conference on Inclusive Business in The Changing World (ICIB 2019) . Vol 1, 613-621. Fullpaper: https://www.researchgate.net/publication/339081401_Fostering_the_Shopping_Malls_Accessibility_to_Encourage_the_Sustainable_Tourism 

Lestari, Nurul Sukma., Wiastuti, Rachel Dyah & Triana, Ika. (2019). Implementasi Accessible Tourism di TMII Jakarta. Jurnal Industri Perjalanan Wisata (IPTA), Vol. 7, No. 2, Desember 2019 (SINTA) Fullpaper: https://www.researchgate.net/publication/338470302_IMPLEMENTASI_ACCESSIBLE_TOURISM_DI_TMII_JAKARTA

Wiastuti, Rachel Dyah & Chandra, Jenny. (2019). Analisis Faktor Penentu Kepuasan Kerja Karyawan Hotel. Journal of Indonesian Tourism, Hospitality and Recreation, Vol. 2, No. 2, Oktober 2019, Hal 197-209. (SINTA) Fullpaper: https://www.researchgate.net/publication/337535633_ANALISIS_FAKTOR_PENENTU_KEPUASAN_KERJA_KARYAWAN_HOTEL

Lestari, Nurul Sukma., Wiastuti, Rachel Dyah & Triana, Ika. (2019). An overview of accessible Tourism information at Taman Mini Indonesia Indah Jakarta. African Journal of Hospitality, Tourism and Leisure, Vol. 8 (4), August 2019, pp 1-11 (SCOPUS) Fullpaper: https://www.researchgate.net/publication/356749099_An_overview_of_accessible_Tourism_information_at_Taman_Mini_Indonesia_Indah_Jakarta

Wiastuti, Rachel Dyah & Pratiwi, Cindy. (2019). Analisis Isi Terhadap Atribut Restoran Dengan Konsep Korean Barbecue di Jakarta. Jurnal Sains Terapan Pariwisata, Vol. 4, No. 2, Juni 2019, Hal 215-228. Fullpaper: https://www.researchgate.net/publication/336726676_ANALISIS_ISI_TERHADAP_ATRIBUT_RESTORAN_DENGAN_KONSEP_KOREAN_BARBECUE_DI_JAKARTA

Triana, Ika., Lestari, Nurul Sukma & Wiastuti, Rachel Dyah. (2019). Accessibility Approach to Tourism: A Case of Anjungan TMII. Proceeding of The China ASEAN Tourism Education Alliance (CATEA) International Conference, Jakarta, 20 June 2019, page 132-138. Fullpaper: https://www.researchgate.net/publication/340284422_Accessibility_Approach_to_Tourism_A_Case_of_Anjungan_TMII

Wiastuti, Rachel Dyah., Livensa., Lestari, Nurul Sukma & Triana, Ika. (2019). Employee Personality Traits Towards Cyberloafing Activities in Hotel Industry. Proceeding of The China ASEAN Tourism Education Alliance (CATEA) International Conference, Jakarta, 20 June 2019, page.139-147. Fullpaper: https://www.researchgate.net/publication/340284336_Employee_Personality_Traits_Towards_Cyberloafing_Activities_in_Hotel_Industry

Wiastuti, Rachel Dyah & William, Naomi Hosana. (2018). Analisis Isi Internasional Luxury Hotel di Bandung Berdasarkan TripAdvisor dan Agoda. The Journal: Tourism and Hospitality Essentials Journal. Vol. 8, No. 2, Oktober 2018, pp 111-120. Fullpaper: https://www.researchgate.net/publication/333243827_Analisis_Isi_International_Luxury_Hotel_di_Bandung_Berdasarkan_TripAdvisor_dan_Agoda

Wiastuti, Rachel Dyah & Kimberlee, Sarrah. (2018). Pengaruh Ekuitas Merek Terhadap Keputusan Pembelian di Simetri Coffee Roaster Puri Jakarta. Jurnal Pariwisata. Vol. 5, No. 2, September 2018, pp 133-146. (SINTA) Fullpaper: https://www.researchgate.net/publication/336730201_Pengaruh_Ekuitas_Merek_Terhadap_Keputusan_Pembelian_di_Simetri_Coffee_Roaster_Puri_Jakarta

Ignacia, Stella Nathalia., Wiastuti, Rachel Dyah & Lemy, Diena. (2018). Restaurant Mobile Application towards Purchase Intention. International Journal of Advanced Science and Technology (IJAST). Vol 117. August 2018. pp 113-128 (SCOPUS). Fullpaper: https://www.researchgate.net/publication/327348425_Restaurant_Mobile_Application_towards_Purchase_Intention

Wiastuti, Rachel Dyah., Lestari, Nurul Sukma & Mulyaningrum, Novita Indah. (2018). The Coffee Shop Experience for All. PalArch’s Journal of Archaeology of Egypt/ Egyptology 17(7):2850 – 2863. Presented at The 5th International Conference on Management, Hospitality & Tourism and Accounting 2018 (IMHA 2018). 3-4 September 2018. Bina Nusantara University. Fullpaper: https://www.researchgate.net/publication/347410101_THE_COFFEE_SHOP_EXPERIENCE_FOR_ALL

Lestari, Nurul Sukma., Wiastuti, Rachel Dyah & Mulyaningrum, Novita Indah. (2018). Shopping Tourism and The Need for Information Accessibility. PalArch’s Journal of Archaeology of Egypt/ Egyptology 18(1):38- 47. Presented at The 5th International Conference on Management, Hospitality & Tourism and Accounting 2018 (IMHA 2018). 3-4 September 2018. Bina Nusantara University. Fullpaper: https://www.researchgate.net/publication/347410185_Shopping_Tourism_and_the_Need_Information_Accessibility

Mulyaningrum, Novita Indah., Lestari, Nurul Sukma & Wiastuti, Rachel Dyah. (2018). Accesible Information dalam Pariwisata: Studi Kasus Pada Casual Italian Restaurant. Proceeding of National Conference of Creative Industry 2018 (NCCI 2018). Presented on 5-6 September 2018. Bunda Mulia University, Jakarta. Fullpaper: https://www.researchgate.net/publication/328833127_ACCESSIBLE_INFORMATION_IN_TOURISM_CASE_OF_CASUAL_ITALIAN_RESTAURANT

Wiastuti, Rachel Dyah & Tirto, Riyanti Teresa. (2018). Faktor Penentu Kepuasan dan Ketidakpuasan Konsumen Pada International Airport Hotel di Bandara Soekarno Hatta Tangerang. Proceeding of National Conference of Creative Industry 2018 (NCCI 2018). Presented on 5-6 September 2018. Bunda Mulia University, Jakarta. Fullpaper: https://www.researchgate.net/publication/328831210_FAKTOR_PENENTU_KEPUASAN_DAN_KETIDAKPUASAN_KONSUMEN_PADA_INTERNATIONAL_AIRPORT_HOTELS_DI_BANDARA_SOEKARNO_HATTA_TANGERANG

Wiyana, Tri., Adiati, Maria Pia & Wiastuti, Rachel Dyah. (2018). Korelasi Antara Event Budaya dengan Citra Destinasi Pada Solo International Performing Arts 2017. Jurnal Hospitality dan Pariwisata. Vol 4. No 1. pp 24-31. Fullpaper: https://www.researchgate.net/publication/340284359_KORELASI_ANTARA_EVENT_BUDAYA_DENGAN_CITRA_DESTINASI_PADA_SOLO_INTERNATIONAL_PERFORMING_ARTS_2017_CORRELATION_BETWEEN_CULTURAL_EVENTS_WITH_DESTINATION_IMAGE_IN_SOLO_INTERNATIONAL_PERFORMING_ARTS_2017

Wiastuti, Rachel Dyah., Adiati, Maria Pia & Lestari, Nurul Sukma. (2018). Accessible Tourism for Museums in Jakarta. IOP Conf. Series: Earth and Environmental Science 126 (2018) 012061. doi:10.1088/1755-1315/126/1/012061 (SCOPUS). Fullpaper: https://www.researchgate.net/publication/323821790_Implementation_of_accessible_tourism_concept_at_museums_in_Jakarta

Adiati, Maria Pia., Lestari, Nurul Sukma & Wiastuti, Rachel Dyah. (2018). Public Parks and Urban Tourism in Jakarta. IOP Conf. Series: Earth and Environmental Science 126 (2018) 012063. doi:10.1088/1755-1315/126/1/012063 (SCOPUS). Fullpaper: https://www.researchgate.net/publication/323821929_Public_parks_as_urban_tourism_in_Jakarta

Lestari, Nurul Sukma., Adiati, Maria Pia & Wiastuti, Rachel Dyah. (2017). Implementasi Accessible Tourism Pada Bus Wisata Jakarta Explorer ‘Mpok Siti’. Jurnal Hospitality dan Pariwisata Vol.3 No.1 Universitas Bunda Mulia. Februari 2017. Fullpaper: https://www.researchgate.net/publication/340284458_IMPLEMENTASI_ACCESSIBLE_TOURISM_PADA_BUS_WISATA_JAKARTA_EXPLORER_’MPOK_SITI’

Wiastuti, Rachel Dyah & Susilowardhani, Erna Mariana. (2016). Virtual Hotel Operator; Is it Disruption for Hotel Industry?. Jurnal Hospitality dan Pariwisata. Vol. 2 No 2. Page 201-215. Fullpaper: https://www.researchgate.net/publication/340284365_VIRTUAL_HOTEL_OPERATOR_IS_IT_DISRUPTION_FOR_HOTEL_INDUSTRY

Wiastuti, Rachel Dyah. (2016). Corporate Social Responsibility towards Employee Loyalty at Hotel Industry. Proceedings of the 3rd International Hospitality and Tourism Conference (IHTC) and 2nd International Seminar On Tourism (ISOT). October 2016.  Bandung, Indonesia. (SCOPUS). Fullpaper: https://www.researchgate.net/publication/340284530_Corporate_social_responsibility_towards_employee_loyalty_in_hotel_industry_Case_study_in_Harris_Hotel_Tebet_Jakarta

Subakti, Agung Gita., Pratomo, Aditya & Wiastuti, Rachel Dyah. (2016). Hotel as Heritage Site Building in Indonesia; Operational and Strategic perspective. Jurnal Hospitality dan Pariwisata Vol. 2 Februari 2016. Fullpaper: https://www.researchgate.net/publication/340284638_HOTEL_AS_HERITAGE_SITE_BUILDING_FROM_INDONESIA_PERSPECTIVE_Hotel_sebagai_Bangunan_Cagar_Budaya_berdasarkan_perspektif_Indonesia

Soeprapto, Vishnuvardhana., Triutama, Oqke Prawira & Wiastuti, Rachel Dyah. (2015). Consumer Behavior of Psychological Core for Indonesian Generation Z in Tourism and Hospitality Industry. Proceedings of Seminar dan Call For Paper Tantangan Kontemporer  dalam bisnis dan investasi pariwisata. June 2015. Jakarta, Indonesia.

Susilowardhani, Erna Mariana & Wiastuti, Rachel Dyah. (2015). Membangun Kompetensi Komunikasi Antarbudaya; Studi pada pemandu wisata dalam menghadapi hambatan komunikasi antarbudaya. Proceedings of Temu Ilmiah Nasional dan Call For Paper. August 2015. Jakarta, Indonesia. Fullpaper: https://www.researchgate.net/publication/340284749_MEMBANGUN_KOMPETENSI_KOMUNIKASI_ANTARBUDAYA_Studi_pada_Pemandu_Wisata_Dalam_Menghadapi_Hambatan_Komunikasi_Antarbudaya

Wiastuti, Rachel Dyah &  Susilowardhani, Erna M. (2015). Element of Marketing Communication Mix for Hotel with Syariah Concept. Proceedings of the 2nd International Conference on Corporate and Marketing Communication (ICCOMAC). November 2015. Atmajaya University, Jakarta. Fullpaper: https://www.researchgate.net/publication/340284700_Element_of_Marketing_Communication_Mix_for_Hotel_with_Sharia_Concept_Study_Case_in_Sofyan_Hotel_Betawi

Wiastuti, Rachel Dyah. (2014). Green Hotel Operations; Perspective from the First Winner of ASEAN-Indonesia Green Hotel Awards 2014. Proceedings of the International Seminar  On Tourism (ISOT), October 2014, Bandung, Indonesia. Fullpaper: https://www.researchgate.net/publication/340284662_Green_hotel_operations_perspective_from_the_first_winner_of_ASEAN_-_Indonesia_Green_Hotel_Awards_2014

Wiastuti, Rachel Dyah. (2014). Consumers’ Perception on Corporate Social Responsibility In Tourism Industry. Proceedings of the 4th International Seminar and Conference (ISC). November 2014. Jakarta, Indonesia.

Susilowardhani, Erna Mariana & Wiastuti, Rachel Dyah. (2014). Characteristic of Museum’s Website in Jakarta as a Publication Site. Journal InterAct Vol.3 No.2 and Proceedings of the 1st International Conference on Corporate and Marketing Communication (ICCOMAC). September 2014. Jakarta, Indonesia. Fullpaper: https://www.researchgate.net/publication/340284673_Characteristics_of_Museum’s_Website_in_Jakarta_as_a_Publication_Site