LEADERSHIP STYLE TOWARD EMPLOYEE PERFORMANCE EVALUATION IN HOTEL INDUSTRY
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ABSTRACT
The purpose of this research is to determine whether there is any significant effect between job stress, conflict and leadership together or partially on the Housekeeping Department employee performance of the Gran Melia Jakarta, and to find out where the most dominant variable effect on employee performance. The population in this study are all Housekeeping Department staffs at the Gran Melia Jakarta, which amounted to 72 respondents. Meanwhile, in determining the number of samples, the author used simple random sampling method taken only from the 42 respondents due to the limited amount of research time. The methods of data analysis used multiple linear regression. Based on the results obtained: 1) Job Stress has no effect to employee performance, 2) Conflict has no effect to employee performance, 3) Leadership style is partially a significant correlation with employee performance, and 4) Job Stress, conflict and leadership style simultaneously has significant effect on employee performance. The managerial implementation of this research is providing the recommendation for Executive Housekeeper of Gran Melia Jakarta to develop the leadership style; competencies of intelligence, motivation, insight and emotion for all Supervisor.