People Innovation Excellence
 

Grooming Standard

What Is It?
Skills, experience and qualifications are important, but so is our grooming. Our appearance is a statement of who we are. Our grooming should create a professional image at work and we have to be attentive to our appearance and posture. Grooming is the combination of style and discipline. It is to project an image of organization’s culture and ethics to our esteemed costumers which is our guests. It also enhances the personality of employee, character of an organization and value of the company.

Why Is It Important?
First impression that will create lasting impression. It is also essential to make ourselves feel good and confident. If we feel good about ourselves, everything goes better.

How Can We Do It?
We can keep ourselves looking fresh and professional by paying a good attention to:
a)  Our dress and/or uniform
b)  Our hair
c)  Make-up
d)  Nails
e)  Breath
f)   Body Fragrance
g)  Expression and Body Language
Here are some grooming tips that might be useful for us who work in a hotel or any hospitality industry:

Hotel’s Generic Grooming Policy
a) Hair: Clean, trimmed and neatly combed or arranged.
b) Facial Hair (men only): Freshly shaved, mustache or beard neatly    trimmed.
c) Fingernails: Neat, clean and trimmed.
d) Breath: Beware of foods which may leave breath odor. Beware of tobacco, alcohol and coffee odor. Use a breath mint if needed.
e) Body: Freshly bathed/ showered. Use deodorant.
f) Make-up (women only): Use sparingly and be natural looking.
g) Perfumes/Colognes/After-Shave: Use sparingly or none at all. Your scent should not linger after you leave.

grooming-and-etiquette-pics1

 

Photo source: Google

 

Personal Hygiene and Sanitation
Every hotel employee has to really pay a good attention to his/her personal hygiene and self sanitation, outside or within the working environment. Here’s how:
1) Shower twice, daily.
2) Use deodorant or perfume fairly, our scent should not linger after we leave.
3) Shave or remove facial hair daily for male associates.
4) Shave legs and underarms for female associates.
5) Brush our teeth periodically during shower, after each meal and after having some cigarettes. Use mouth freshener if necessary.
6) Maintain our health by checking up to a doctor periodically.
7) Wash our hands after each activity, especially after going to the toilet, before and after each meal and cigarettes, and before going back to our activities. Washing our hands is also very important before we handle any foods.

Uniform and Name Tag

Uniform is our company’s identity that we have to represent positively. We need to keep our uniform clean, tidy and free of stains and tears.
Nametags make life easier for our guests and for our fellow associates. To guests, our nametags show that we are someone they can ask for assistance. To fellow employees, it helps create a positive environment when we call each other by name.

Hair
Our haircut must always be properly maintained in a neat condition. We need to shampoo at least once every couple of days and most importantly, we need to keep our natural hair color. Other things that we need to consider are:
1) Utilization of hair wig is not allowed.
2) No hair-doing in the working area, especially not in front of our guests.
3) Hair bangs must be kept above eye-brows, no hair covering your eyes.
4) Hair accessories must be kept simple and black in color.

Shoes, Socks and Hosiery

Appropriately, we need to use:

1) Simple plain black socks and hosieries.
2) Plain black lace style or plain black slip on style shoes with low heels.
3) Non-slip sole to avoid injury.
4) No sandals, open toed or strap shoes are permitted.
5) Well-polished shoes at all time.

Belt
Only plain simple black leather belts are allowed.

Nail
Only clean, trimmed and well-manicured finger nails are allowed.
1) Nail longer than the fingertips are not permitted.
2) Artificial nails and nail arts are not permitted.
3) Only clear or natural nail polish is permitted.

Make Up
1) Present a polished, professional, five-star image.
2) Look natural, be well applied, with no garish colors.
3) Earth and Natural Color is highly recommended.

Teeth Braces
Only clear and silver braces are allowed.

Eye Glasses and Contact Lenses
Only plain simple black, brown or silver framed eyeglasses with clear lens are permitted, as well as only clear contact lenses are too.

Jewelry
Here’s how hotels or hospitality industries usually make the rules on jewelry:
1) Wedding & engagement ring is permitted
2) One additional regular ring also permitted
3) Simple in model
4) Plain, no stone/ diamond/ other additional material
5) Gold, silver, or its combination color only.
6) Large bulky rings & rows of rings on each hand are not permitted
7) Toe rings are not permitted

Tattoo and Piercing
Visible body piercing and tattoo are not permitted. Face or tongue or other visible body piercings must be removed before commencing every shift.

Industry Expectation
Companies and organizations in the field of hospitality expect that their whole employees will demonstrate their understanding on “how to keep our personal appearance always neat and clean“. This demonstration shall improve our self-confidence as employees as well as our concerns on personal cleanliness and hygiene, especially for food handlers.

 


Published at : Updated
Written By
Adeline Agoes, SST., MBA.
| BINUS University
Leave Your Footprint
  1. It was a outstanding… Very nice . Every body should read it……..

Periksa Browser Anda

Check Your Browser

Situs ini tidak lagi mendukung penggunaan browser dengan teknologi tertinggal.

Apabila Anda melihat pesan ini, berarti Anda masih menggunakan browser Internet Explorer seri 8 / 7 / 6 / ...

Sebagai informasi, browser yang anda gunakan ini tidaklah aman dan tidak dapat menampilkan teknologi CSS terakhir yang dapat membuat sebuah situs tampil lebih baik. Bahkan Microsoft sebagai pembuatnya, telah merekomendasikan agar menggunakan browser yang lebih modern.

Untuk tampilan yang lebih baik, gunakan salah satu browser berikut. Download dan Install, seluruhnya gratis untuk digunakan.

We're Moving Forward.

This Site Is No Longer Supporting Out-of Date Browser.

If you are viewing this message, it means that you are currently using Internet Explorer 8 / 7 / 6 / below to access this site. FYI, it is unsafe and unable to render the latest CSS improvements. Even Microsoft, its creator, wants you to install more modern browser.

Best viewed with one of these browser instead. It is totally free.

  1. Google Chrome
  2. Mozilla Firefox
  3. Opera
  4. Internet Explorer 9
Close